Fusion CRS Solutions
Fusion CRS Solutions

  • Software Solution

    Fusion CRS™ is a cost-effective, Windows®, Microsoft SQL Server based collection and recovery software solution designed and developed exclusively for credit unions and banks. Fusion CRS helps our customers streamline collection and recovery operations, improve reporting, maximize resource productivity, and enhance results.


    Fusion CRS may be implemented as a complete consolidated solution for delinquency collections through charge-off recoveries, or configured for delinquency collections or charge-off recovery management only. 

    ​MANAGE ANY TYPE OF ACCOUNT IN ANY STATE OR STATUS

    • Consumer and real estate loans, deposit and share drafts, credit cards, leases, commercial real estate and small business loans, and any other type of asset you need to manage.


    • Normal past due, negative balance, repossession, bankruptcy, legal, foreclosure, real-estate owned, charge-off recoveries, commercial real-estate, fraud suspects, TDR's and extensions, watch-list accounts, and any other state or status tracking you require.

    RELATIONSHIP AND ACCOUNT MANAGEMENT

    • Provides a 360-degree view of the customer or member relationship, including all joint and cosigner relationships, through our flexible import and standard core processing integration.


    • Improves resource productivity by accessing and viewing multiple relationships and accounts at the same time.

    WORK QUEUE MANAGEMENT

    • Implement your collection and recovery targeting strategy through our powerful Work Group engine that allows you to create any type of queue you require.


    • Build and adjust your own Work Groups (Queues) or call on our support professionals anytime for assistance.

    WORKFLOW AND SPECIAL TRACKING

    • Our powerful Workflow engine ensures the implementation of your collection and recovery best practices, policies, and procedures.


    • No More Spreadsheets! Special Collection tracking reduces and eliminates the use of manual spreadsheets and other inefficient means of tracking and reporting for repossessions, bankruptcies, foreclosures, and other special collection statuses.


    • No need for you to spend time creating your own workflow and special tracking in Fusion CRS. Our solution comes pre-configured with workflow templates, and special collection and recovery tracking screens that can be easily customized to meet your specific needs.

    RESOURCE MANAGEMENT

    • Supervisor dashboard to establish individual resource work schedules and productivity goals.


    • Dashboard provides real-time statistics on resource activity and goal results with comparisons to user-defined prior periods.


    • Detailed Resource Productivity reporting by resource, by hour for the period selected. 

    RECOVERY ACCOUNTING MODULE (RAM)

    • Our optional off-the-books "shadow" accounting module is used for tracking ledger balances, interest accruals, and posting user-defined recovery transactions for charged-off accounts.


    • Eliminates the need for spreadsheets and other manual accounting for paying charge-offs and judgements.

    ENTERPRISE WIDE ACCESS MODULE (WAM)

    • This optional module provides unlimited and very cost-effective intranet web-based access to Fusion CRS for viewing selected information such as collection and recovery status and history. 


    • Utilized by resources outside of your collections and recovery department, WAM also provides the ability to enter comments that update the Fusion CRS in real-time.  

    REPORTING

    • Standard reports provided include Relationship History, Resource Productivity, Loan Product Delinquency Statistics, and Work Group Listing Report.


    • Every report, including Work Groups, can be printed or exported to various file formats such as MS Word or Excel.


    • Through our professional services, we can create custom reports for you such as your board report.


    • Microsoft SQL Server Reporting Services is a very powerful reporting platform for report development, scheduling, and email delivery.  

    CORE PROCESSING AND SERVICES INTEGRATION

    • We work with each customer to integrate Fusion CRS where needed. Fusion CRS is integrated with most of the leading core processing platforms today. We also have experience integrating with several mortgage and card portfolio processing systems, letter printing fulfillment vendors, recovery agencies, insurance companies, auto dialer platforms, and many other services where integration with Fusion CRS is required. Our experience with core processing platforms includes:

    1. Fiserv: XP2, DataSafe, Spectrum, DNA, Premier
    2. Symitar: Episys  (Note: We are a Symitar VIP Partner)
    3. FIS: Bankway
    4. Corelation
    5. Various mortgage and card processing vendors
    6. Batch letter printing and mailing fulfillment vendors

    PROFESSIONAL SERVICES AND SUPPORT

    • We provide the high quality Professional Services and Support required to configure and adjust Fusion CRS to meet your specific processing needs and to support you going forward. Our support resources possess a long and proven track record of expertise and innovation in collection and recovery technology.


    • Our installation services include professional project management, data conversion, core processing and services platform integration, complete system configuration and setup, along with onsite training. With decades of experience developing and implementing collection and recovery software solutions for financial institutions nationwide, you will be assured of a very successful Fusion CRS implementation. 

    Request An Executive Overview On Fusion CRS